Booking Terms & Conditions
Booking Conditions and Contract
Please read this important information carefully, as together they apply to all Hotel Christiania holidays we sell and form part of the contract between us.
1. HOW TO BOOK We will hold an option on your chosen accommodation for 48 hours (unless otherwise agreed). After this, it will be expired automatically unless you have confirmed your booking. We do not hold options on any late availability prices and options may be restricted on peak selling dates. To confirm your holiday we ask for a deposit of 30% of your booking value and this must be paid within 5 working days of the booking being made. The party leader is deemed to have accepted the terms and conditions on behalf of the group and must ensure that all group members’ details are correct and is also responsible for collecting full payment for the holiday 4 weeks prior to departure. All correspondence will be made between Hotel Christiania and the party leader only. Your booking will be confirmed when we send an invoice showing a receipt of the deposit payment. 1.1 Paying for your holiday. If payment is made by credit card a handling fee of 2% applies, we do not accept Amex.
1.2 The balance is payable 4 weeks before departure. We do not issue reminders for the balance.
1.3 Changing your holiday. Please read the ‘Cancellations and Alterations’ section of the booking contract as there may be a charge if you make an amendment to your booking once you have confirmed All cancellations and amendments must be received in writing from party leaders.
2. HOTEL CHRISTIANIA. We take great pride in the Hotel Christiania but as in your own home, from time to time things may go wrong and we do ask that you be patient as it may not always be possible to repair or replace items immediately (e.g. plumbing, furniture), especially over national holiday periods such as Christmas and New Year, although we will always do our best to do so.
2.1 GENERAL INFORMATION
2.1.1 Bed linen, hand towels and bath towels are provided in all rooms.
2.1.2 Half Board bookings. The standard half board booking includes breakfast, afternoon tea (from 4pm to 5pm) aperitif before a 3 course evening meal with a cheeseboard. Wine is not included and is paid for locally locally.
2.1.3 Children’s meals. We will be happy to provide a high tea for your children. We ask that if your children wish to have high tea you let reception know when checking in to the hotel or advise us at the point of booking.
2.1.4 Dietary Requests. We are happy to cater for special diets or vegetarian meals where possible although the availability (or not) of specialist ingredients and foods locally may prevent us. Please check your invoice to ensure any such requests have been recorded. These must be notified at the time of booking.
2.1.6 Drinks. In the Hotel Christiania we have a bar which is open from 4pm to 12am, we stock a wide range of beers, wines and spirits. Complementarity tea and coffee is served between 4pm and 5pm and can be purchased outwith these hours. Due to the licensing laws which govern the hotels, drinks brought outside cannot be consumed in the building.
2.1.7 Satellite TV in chalets may have a very limited choice of channels, This is also the case with terrestrial channels.
2.1.8 Internet access. We cannot guarantee continuous and uninterrupted internet connection in our hotels due to technical circumstances which may be beyond our control.
2.1.9 Hot Tubs. Our outdoor hot tubs in cannot be used after 7pm. If a hot tub breaks down we always try to have it repaired as quickly as possible. However, as their repair is a specialist task, these people are often in high demand. Delays may also occur if parts need to be ordered. We always do our utmost to minimise such delays.
2.1.10 Smoking. In the interest of fire and safety regulations, the Christiania is a non-smoking hotel. We ask smokers to consider the wishes of their fellow guests and refrain from smoking in the building and if you smoke outside please take care when disposing of your cigarette butt
2.1.11 Cots and high chairs we have a limited number of cots and high chairs but these must be booked and paid for in advance. Cot linen is not included. Please check these requests have been recorded on your invoice.
2.1.12 Slippers. We strongly recommend that you take slippers or suitable indoor footwear for use in the hotel as, for the comfort of all, outdoor shoes are not permitted indoors.
2.1.13 Reception. In the Christiania the reception is usually open from 07.00 until 10.00 and 17.00 until 20.00. Outwith these hours there may not be staff in the reception office but staff will be on hand to assist you.
2.1.14 Hot water. We have a reliable but not endless supply of hot water. Please consider other guests in the hotel and do not run the showers or baths for excessive times.
2.1.15 Rooms. Room sizes vary however you should be advised of your room at time of booking. Furnishing and storage space may also vary. Storage space is limited often to a small wardrobe (rarely drawers).
2.1.16 Keys. We ask that you return your keys to receiption when going out of the hotel. A small refundable deposit for room keys may be required.
2.1.17 On arrival. For those on Hotel Christiania transfers, check-in to accommodation will normally be on arrival in resort. Check-out is normally 0900hrs. On arrival/departure day we try to provide changing/storage facilities for all clients (although this cannot be guaranteed). These may be shared with arriving/departing passengers with whom there may be an overlap as they normally have the added advantage of being able to ski on arrival/departure day. We ask you to be patient during this transition. As your arrival may be late, your first evening meal may be a hot soup and/or a cold buffet. If your arrival is even later, we reserve the right to substitute this for a packed lunch on your day of departure. Our staff will wait up for you as long as they can. If your arrival is very late they will leave directions to your room and refreshments out for when you do arrive. Rooms are not normally available before 16.00hrs. If you are not arriving on a Hotel Christiania transfer it is very important that you notify us of your estimated arrival time. Should you fail to do this in advance, we cannot guarantee that your room will be ready for you.
2.1.18 Bunk beds. Please note that French law stipulates that beds at height (bunks etc) should not be used by children under 6 years.
2.2 Other guests. We do not have all the personal details of other parties booked into the Christiania. Whilst our hotel manager will make every effort to assist we are not responsible for the behaviour of any guests.
2.3 EMPTY BEDS. Each room sleeps a minimum number of people. If you would like to book a room for yourself, or your group’s exclusive use, and not use all the beds there is a charge per unused bed. This applies when there is one person already in the room paying the normal price. This charge is 100% of the normal charge in all rooms bar rooms 12, 23 and 24 where the charge is 60€ per night. Empty beds are limited to one per room. Please remember that if a member of your group cancels and leaves a bed unoccupied, an empty bed charge applies (in addition to cancellation charges and a possible reduction of group free places).
2.4 SINGLE TRAVELLERS AND UNDER OCCUPANCY. Single travellers or guests who wish to occupy accommodation with fewer people than the number shown on the bedroom/chalet description may feel that the cost per person of your holiday appears higher than it should be. We do not make additional or excessive profits from these sales, the prices charged merely reflect the real costs to us. Rooms 12, 23 and 24 are classed as small doubles and have a lower single supplement.
2.5 TAXE DE SEJOUR The charge is Les Gets is .9€ per adult per night (16 and over) and is charged in advance. All of this money is paid over to the Mayers office in Les Gets and this contributes to all the local services in resort.
3. LOST PROPERTY Whilst we will do everything possible to locate lost property we cannot guarantee to do so or to be able to arrange for your property to be returned. Clients will need to contact reception while in resort or the UK booking office on return home to report lost property. If we are able to locate lost property and arrange for its return, all costs of so doing must be paid in advance. We cannot be held responsible for lost property whilst in transit to the UK howsoever this is arranged. We reserve the right to make an administration charge for the return of lost property.
7. GROUP DISCOUNTS Please remember if a member of your group cancels it may incur an empty bed charge, affect your group places as well as carry a cancellation charge (see booking contract). Having a standby list of people to come on your holiday is often the best solution. If you find a substitute they naturally take on the holiday cost of the person they are replacing and there may be an amendment fee for the name change. Please check with our sales support team.
7.1 All communication and payment must come from one party leader or agent and all amendments must be in writing from the group leader.
7.2 It is the responsibility of the group leader to ensure that payment is made by one cheque, debit or credit card. If payment is made by more than one cheque, debit or credit card on group bookings enjoying free places, there will be a handling fee of £10 per cheque/card in addition to the normal credit card charges. (Visa or Mastercard carry a 2% charge). It is the responsibility of the group leader to ensure that all group members have read the important information and booking contract. Failure to pay the balance on the specified due date will result in free places or group reductions being withdrawn.
7.3 Group discounts apply to initial numbers booked and not to subsequent additions. If the group size reduces after booking, the number of free places will also be reduced accordingly and may be forfeited if all conditions are not complied with.
7.4 All reductions and free places are subject to availability and may change at any time.
7.5 All group members must have adequate insurance, it is the responsibility of the group leader to ensure that this is the case and to provide Hotel Christiania with these details.
7.6 Group discounts do not apply to weekend breaks, or late availability prices or special offers unless otherwise specified.
7.7 For discounted transfers, the whole group must arrive on the same date, though you may book different methods of travel.
7.8 The full names of those in the group as per their passports are requested at the time of booking.
8. CHILD DISCOUNTS AND FAMILY ROOMS
8.1 Child discounts are given when the child shares a room with 2 full paying passengers and is decided by the rules below. These reductions do not apply to late availability prices.
8.2 Child reductions of 50% are applied to children aged 3-11 in rooms 18, 19, 25 and 26 when there are 2 full paying clients in the room.
8.3 Child reductions of 25% are applied to children aged 12-17 in rooms 18, 19, 25 and 26 when there are 2 full paying clients in the room.
8.4 Child reductions of 50% are applied to children aged 3-17 in rooms 1, 17, 22 and 32 when there are 2 full paying clients in the room.
8.5 Where all the family rooms are already booked we may offer a 10% reduction for children in the other rooms where it is not possible to share with 2 full paying passengers. This is not applicable where children are already enjoying a discount or special offer.
8.6 All reduced prices apply to the basic half board holiday cost only. Any supplements for rooms, ski packs or transfers are payable in full.
8.7 The child’s age on the date of return must not exceed that stated at the time of booking.
8.7 Infants under 3 years are only charged 30€ for linen but will be charged for transfers if they require a seat on the transfer bus. We require you to bring your own child booster seat.
8.8 All reductions are subject to availability and may change at any time.
9.1 Our transfers are shared and we aim to have you out of Geneva airport within 1 hour of your collecting your luggage.
9.2 On your return trip we will have you at the airport for the opening of check in, which is normally 2 hours prior to your flight. This ensures you have plenty time as there may be a delay on the road to Geneva. To maintain low prices, where necessary we may have more than one group in our transfer coaches occasionally this means an earlier or later departure.
9.3 The Hotel Christiania cannot be held responsible for you missing a flight due to circumstances out with our control i.e traffic accident or road closure.
9.4 The fee for a standard shared transfer is 70€ per passenger.
9.5 Every passenger who requires a seat must pay the 70€ fee including infants.
9.6 If the infant requires a child seat there may be a charge for this or we may request that you bring your own seat.
9.7 Private transfers can be arranged for a charge of 100€ per person.
9.8 Please bear in mind that at peak times, such as Christmas, New Year and February half term, transfers often take longer due to very heavy amounts of traffic on the roads.
9.9 At the beginning and the end of the season, there may be a longer wait for your transfer as our suppliers may reduce their services.
10 Independent arrivals.
10.1 Please advise us as to your expected arrival time so appropriate preparations can be made. We cannot guarantee that your rooms will be ready for arrival, but we will do our utmost to ensure they are prepared as quickly as possible.
10.2 No reductions can be given if you fail to arrive on the stated day.
10.3.We only have limited parking outside the Christiania and this is required for our own vehicles. On arrival you may park there to unload your baggage but you may not park your vehicle there for the week. In Les Gets there is an underground car park close to the hotel or you may use local street parking. Please ask our reservation team for more details.
11. SKI PACKS, AND OFFERS
11.1 GENERAL INFORMATION
11.1 We are able to offer pre-bookable ski packs. These are sold separately (we act as an agent for the suppliers of these services) and at an extra cost to your holiday.
11.2 Please note that we aim always to offer competitive prices, normally cheaper than in resort, but we cannot guarantee this due to currency fluctuations and one off special offers available in resort.
11.3 All prices and offers are correct at the time of going to press. They are however subject to availability and may be withdrawn or changed at any time. Full details will be given at the time of booking.
11.4 Ski pack purchases cannot be made within 7 days of departure. Once ski packs have been booked, no cancellations, refunds or alterations can be accepted.
11.5 Please make sure that your insurance covers you for hired equipment Many shops offer top-up insurance and we recommend you take this.
11.6 Please note that we cannot refund should you not use all or part of what has been booked.
12. IN RESORT
12.1 The reception at the Christiania will endeavour to inform you off all special events that are happening in resort. Where these are notified to the office they may also be advertised on our facebook or twitter pages
12.2 Details of all services mentioned on the website, for example bus services in resort, are correct at the time of going to press. However, these may change once the resort has opened and we are not notified by the resort in advance of
12.3 Early/late season. Facilities such as lifts, shuttle bus services, ice rinks etc may not be operational at the beginning or the end of the season. This may be due to factors such as weather or the number of tourists in resort. These decisions are often made on the spot by their operators and we are not always informed. Where we do know we will do our utmost to let you know.
12.4 Safety. The safety and well being of our guests is of paramount importance to us. We continually strive to improve hygiene and safety standards in all our destinations. Our property is obliged to meet local regulations We strongly advise that you and your party familiarise yourselves with the Hotel accommodation, safety procedures and location of fire extinguishers.
12.5 We have taken great care and checked all the distances mentioned on our website. However, resort layouts can often be changed when the resorts open for the next winter season and such changes may affect the distances we have mentioned.
WHAT IS INCLUDED:
• half board – daily breakfast and afternoon tea with cakes, and 3 course evening meal with cheeseboard . • Hand and bath towels • Bed linen and towels. •Local European tourist taxes* (Taxe de Sejour).
WHAT IS NOT INCLUDED:
• flights to Geneva. • Travel to/from your UK departure point. •Transfers unless stated on your invoice. • Lift pass/ski
school/ski hire unless stated on your invoice. • Insurance unless stated on your invoice. • Meals if self-catering or room only in hotels. • Wine with your meals in the Christiania
13. PASSPORTS AND VISAS You are responsible for ensuring that your passport and other documents are as required by the country you are visiting. You must ensure that you are in possession of a full 10-year passport valid for the duration of your holiday. If you do not have a British passport please check with your own consulate or embassy regarding entry requirements for the country you are travelling to. Please note: Family passports have been abolished. Any child not already on a passport must now have their own. Children included on a passport before 5.10.98 may continue until: 1) The child reaches 16 or 2) The passport on which the child is included expires or 3) The passport on which the child is included is amended or a new one issued.. If you need to contact the passport agency: 0870 521 0410 (calls charged at national rate), or www.passport.gov.uk, faxback information line: 0901 4700 130.
18. KNOW BEFORE YOU GO We are working with the Foreign and Commonwealth Office to do all that we can to help British travellers stay safe overseas. Before you travel, check the FCO website: www.fco.gov.uk/ knowbeforeyougo. The Foreign and Commonwealth Office Travel Advice Unit may have issued information about your holiday destination. You are advised to check this information on BBC2 Ceefax page 470 onwards, on the internet: www.fco.gov.uk/travel/countryadvice.asp, or on 020 7238 4503/4504. Alternatively you can call ABTA on 020 7008 0232 (calls are charged at 50p/minute).
14. LATE BOOKINGS The prices of our late availability holidays may not be less than those on our website. Late availability holidays also do not qualify for the offers mentioned on our website such as group free places and child reductions. We reserve the right to increase or decrease prices prior to booking.
15. DATA PROTECTION We are committed to protecting your privacy. We may disclose your details such as name, contact details, travel preferences and special needs/diets that you have supplied to us in relation to yourself and your
travelling companions to our suppliers for the purposes of providing you with our services. Only the information necessary for these purposes will be supplied to them. We do not sell any information or our mailing list to any other company. Please note that security regulations may require us to provide government agencies access to data you disclose to us and the air carrier. For more information please refer to our website: www.hotelchristiania.com
Please read this section and the important information carefully. The type of arrangements you book will decide if your contract is with us or another supplier of travel services. Your contract will be with us if you book at least 2 or more of the following services when the services are taken together and also either a) cover a period of over 24 hours or b) include overnight accommodation: 1. transport 2. accommodation 3. other tourist services not ancillary to transport or accommodation which account for a significant part of the arrangements. We will need to be aware that you have booked more than one arrangement with us. For all other arrangements we are a booking agent for other suppliers and your contract will be with them. We accept no responsibility for their actions or omissions. Copies of the conditions of these suppliers are available on request and we recommend that you ask for these. When you ask us or your travel agent to confirm your holiday you guarantee that you have the authority to accept, and do accept on behalf of your party, the terms of this booking contract and have read the important information relating to your holiday. The terms and conditions in both these sections and your confirmation invoice comprise your agreement with Hotel Christiania and all those listed on the booking on whose behalf the party leader is acting. No variations to these conditions shall be valid unless agreed by us in writing. It is an express condition of booking that you have travel insurance offering at least the same level of insurance The conditions for transport only and/or accommodation only arrangements do vary and reference is made as appropriate within these conditions when flight only or accommodation only is exempt or different conditions apply. No variations to these conditions shall be valid unless agreed by us in writing. It is an express condition of booking that you have travel insurance. No liability will be accepted by Hotel Christiania for any clients travelling without adequate insurance. As verbal descriptions and assurances are subject to interpretation and cannot be proved or confirmed, we accept no liability for these. Therefore all telephone quotes are subject to our written confirmation. All website quotes are also subject to our written confirmation. A contract exists when we despatch our confirmation invoice detailing what you have booked. It is only then that a contract exists (subject to the correction of errors or omissions). When you or your travel agent asks for your booking to be confirmed, we will do our best to meet this request and, if so, we will send written confirmation. However, a contract is not made until the date shown on our confirmation invoice. Assuming we are able to confirm your booking, an invoice will be despatched as soon as possible. (ii) If you wish clarification of information or to include things in your contract, please request these in writing and we will confirm our acceptance in a written confirmation. It is very important that you check all the details on our confirmation invoice to ensure they are correct as this forms the basis of the contract. Items not mentioned on your invoice will not be supplied (this includes dietary requests such as vegetarian meals). Any discrepancies should be brought to our attention within 7 days of the issue of the invoice otherwise the details shown on the invoice will be presumed to be correct. (iii) Any monies paid in order to go ahead with a request for accommodation constitutes a commitment to proceed with the booking if your request can be fulfilled. For this reason such a request must be confirmed in writing. Such monies are non-refundable unless the request cannot be fulfilled. (iv) Errors in costing’s are very rare, but should there be an obviously incorrect price, we will issue a new invoice and we will not be bound by the amount quoted on the incorrect invoice. (v) It is very important that you check all the details on our confirmation invoice to ensure they are correct as this forms the basis of the contract. Items not mentioned on your invoice will not be supplied (this includes dietary requests such as vegetarian meals). Any discrepancies should be brought to our attention within 7 days of the issue of the invoice otherwise the details shown on the invoice will be presumed to be correct. (vi) We aim to despatch confirmation invoices 3-4 days after receipt of your deposit/final payment and booking form. If you do not receive a confirmation invoice after 2 weeks please contact us immediately. (vii) Your holiday at the Hotel Christiania starts and finishes where stated on your invoice. We are not responsible for your travel to or from this point or for any expenses including travel, accommodation, subsistence and loss of earnings caused by delayed return to your departure point, howsoever caused. (viii) When you confirm a booking you consent to us processing the personal information you supply relating to you and your group in order to provide you with the services booked. Group leaders also undertake to pass this and our important information on to the members of their party. This contract is made on the terms of these booking conditions which are governed by Scottish Law. We both agree to submit to the jurisdiction of the Scottish Courts. Your contract is with SARL Hotel Christiania. Our contract with you is deemed to be made at the offices of Hotel Christiania Lawmuir House, Methven, Perthshire PH1 3SZ.
BOOKING AND PAYMENT
A deposit of 30% of the total holiday cost is required at time of booking. The deposit is non-refundable. All money paid to your travel agent will be held by the agent on our behalf. (ii) We accept payment by cheque, credit card and debit card (e.g. Switch, Connect). In line with most tour operators there is a charge for use of credit cards of 2% (Debit, Visa and Mastercard). An additional surcharge may be applied for use of multiple cards (£10 per card). Group leaders should read the section concerning group discounts and payments. (iii) It is an express condition of booking that you have travel insurance. No liability will be accepted by hotel Christiania for any clients travelling without adequate insurance. We recommend booking travel insurance at the time of booking your holiday and cannot be added subsequently. (iv) Unless any discrepancies are brought to our attention, once you have received our invoice it will be deemed that you have accepted this booking contract and the important information on behalf of all those on your booking. (v) Names for those in your group must be provided (correctly as they appear on passports) at the time of booking however, please read the section ‘Cancellations and Alterations by you’.
FINAL PAYMENT (i) Final payment is due 4 weeks before your departure and if we do not receive the balance by this date we reserve the right to cancel your holiday and the cancellation charges shown in the cancellations and amendments section will apply. We do not issue reminders for final balances. Tickets will not be despatched until final payment and the booking form have been received. Full payment is required if booking within 4 weeks of departure. All names must be supplied no less than 4 weeks before departure. (ii) Dishonoured cheques will be treated as a cancellation, with relevant charges payable.
OPTIONS An oral request or provision of an option does not give rise to contractual obligations to you or to Hotel Christiania and may be cancelled by either party. We do not hold options on late availability prices. All options expire at 6pm at the end of the final day stated.
HOLIDAY PRICES We reserve the right to increase or decrease our prices at any time prior to booking. (i) Once the price of your chosen holiday has been confirmed, then, subject to the correction of omissions or errors, we will only increase the price in the following circumstances: changes in our costs resulting from transportation costs and government (including foreign) action such as increases in VAT or any other government imposed increases. This increase will cover any changes in our costs in excess of those taken into account at the time of booking.(ii) In the case of any small variation, an amount equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and amendment charges, will be absorbed or retained. For larger variations this 2% will still be absorbed for increases but not retained from refunds. (iii) If we have to increase the cost of your holiday we will send you a Final Invoice showing the amount you owe us. This will be sent not less than 30 days before departure. If this means that you have to pay more than 10% of your holiday price, you may cancel and receive a full refund of monies paid. Should you decide to cancel for this reason, you must exercise your right to do so in writing and with 14 days from the issue date printed on your Final Invoice. Whether you cancel or not you will also be entitled to, on the terms set out in respect of major changes, to accept an offer of alternative arrangements from us if we are able to do so and compensation as described. (iv)The price quoted on the Final Invoice is guaranteed, unless you change your booking. Any increase in our costs which occur after the Final Invoice has been sent will be borne by us. In exchange for this promise to you and the risk to us, we will not make any refunds, nor reduce any increases in other costs by any credit, for favourable cost movements. (v) We reserve the right to amend brochure prices in cases where, due to circumstances beyond our control. (vi) Group, self-drive, children’s and accommodation only reductions stated on our website apply to full price holidays only. They are all subject to availability and may be changed or withdrawn at any time. Reductions or supplements for late availability holidays will be advised at the time of booking.
CANCELLATIONS AND ALTERATIONS
BY HOTEL CHRISTIANIA
(i) We plan our holiday arrangements many months in advance. Therefore it is occasionally necessary to make changes to the holidays as described in the website. (ii) Most of the changes we are obliged to make are minor changes to arrangements for which no compensation or refund is due. Many of these are defined below. If we are forced to make major changes (as or similar to those defined below) we will advise you as soon as we are in a position
to do so and you have a number of options (subject only to (iii) below) Minor changes: change of room to another of the same or higher standard and any other change not specified as a major change (below). Major changes to a lower standard rating of accommodation and cancellation of holiday. If we are obliged to make a major material change to your holiday as defined above, or if we cancel the holiday within 56 days of the original departure date you may choose to: (a) accept the new holiday arrangement offered by us (which may involve a change of room) (b) purchase a replacement holiday from us at the current selling price (c) cancel your holiday and receive a full refund You must notify us of your choice within 7 days of our offer of alternative holiday arrangements. If you do not, we will assume your acceptance of the new holiday arrangement. Whichever option you choose you will be entitled to the following compensation: notification of material change 56-43 days 10€ pp; 29-42 days 20€ pp; 15-28 days 25€ pp; 0-14 days 30€ pp. We shall be under no further liability to you, nor shall we be liable for any costs or expenses outside the holiday cost. (iii) Compensation payments or refunds will not be made where changes or cancellations are made due to hostilities, political unrest, situations which constitute force majeure such as war, threat of war, riots, civil strife, terrorist activity, industrial disputes, natural disasters (such as avalanches), ports, cancellations or changes of schedule by carriers ceasing to operate due to adverse weather conditions or other events outside our control or unless you are in default of payment. Compensation will not be paid to adults or children travelling on free places but will be paid on a pro rata rate of the adult rate if children have paid a child price. These compensation payments do not apply to late availability holidays or other special offer holidays. (iv) If, due to circumstances outside our control in respect of which we were not able to notify you prior to departure, we are not able to provide you with the accommodation booked, we will, when you arrive in resort, endeavour to provide accommodation of a similar standard in the same area. If we are unable to do so and can only provide accommodation of a lower standard, we will refund the difference in price together with a compensation payment of 30€ per person subject to (iii) and on the same basis for children (ii). Please note that compensation is not paid if changes are due to weather, technical or operation reasons and this affects your departure from resort. Please also read general conditions. (vi) On very very rare occasions we may be forced to terminate your holiday prior to the due date, and/or make alternative arrangements for your return journey due to force majeure situations (not necessarily in your resort) such as adverse weather conditions. We regret that we will not be able to make any refunds (unless our suppliers do), or to pay compensation, or meet any expenses incurred as a result. Alternatively you must transfer to us any rights you may have with your own insurer in aspects of these costs. You must also fully cooperate with us if we wish to enforce any rights that are transferred.
CANCELLATIONS AND ALTERATIONS BY YOU
(i) Cancellations must be confirmed in writing by the person who signed the booking form (recorded delivery advised) or by your travel agent – also in writing. We cannot accept verbal cancellations. The following cancellation charges are payable, as a proportion of the invoiced cost from the date we receive written confirmation. The number of days prior to departure are to the day on which written notice is received by us: cancellation up to 4 week before = loss of deposit; 14-27 days = 70%; 13-3 days = 95%; 2 days or less = 100%. (ii) If cancellation of a party member results in under occupancy of a room, apartment or chalet, those remaining must pay the appropriate empty bed charge. Cancellations may also affect entitlement to group places. (iii) If you are prevented from travelling, you may transfer your booking to another person providing your arrangements remain exactly the same as the original booking and this person takes on the cost of your holiday. You must put your request to transfer your booking in writing and an amendment charge will be made depending on when we are notified of the change. (iv) If you wish to amend your booking in any way once a confirmation invoice has been issued, we will do our utmost to make these changes but it may not always be possible. Names of all those travelling (provided our transport service is being used – if not see (v) below) must be supplied at the latest when final payment is due i.e. 4 weeks before departure, otherwise tickets will not be issued. Any names supplied or changed between 4 and 2 weeks before departure will incur a charge of 5€ per name. If names are not supplied until 2 weeks before departure (or after tickets have been printed), the charge increases to 10€ per name. Other amendments to a booking, e.g. dates and accommodation, involve an administration charge of 25€ per person if more than 4 weeks prior to departure and 50€ if within 4 weeks of departure. Any amendment must be in writing from the party leader (only) or your agent. If your amendment involves a recalculation of holiday costs we will send a revised invoice confirming these changes. If you wish to add a person to your booking or ski packs, we cannot guarantee that this can be done and such changes cannot always be accepted within 14 days prior to the date of departure.
The following applies where we are providing a holiday package; If we are providing transport only or accommodation only this section does not apply to you and we accept responsibility only for the proven negligence of our employees when acting in our employ. (i) We cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by circumstances amounting to force majeure. Force majeure means any event which we or the supplier of the services in question could not foresee or avoid. Such events may include, but are not limited to, war or threat of war, riots, civil strife, terrorist activity, industrial action or disaster, technical problems or accidents at airports, stations, ports or transfers, natural or nuclear activity, adverse weather conditions, fire and all similar events outside our control. (ii) Hotel Christiania accepts responsibility should services we are contracted to provide prove deficient, and for loss or damage you may suffer on holiday as a result of the proven negligence of our employees or agents providing this is brought to our attention in resort and in writing to us in Perth within 3 months of your return from holiday (iii) Should any payment be made to you by us in any of the circumstances referred to in this section, we reserve the right to claim in your place against the party responsible for causing the illness, injury or death, and you must agree to assign that part of your rights to us and we will be subrogated to those rights. (iv) Where appropriate, and subject to our reasonable discretion, general assistance shall be given to clients who through misadventure suffer illness, personal injury or death during their holidays arising from an activity which does not form part of the inclusive holiday nor of an excursion offered by us provided you tell us and the supplier involved whilst you are in resort and write to us within 3 months of your return from holiday. Where legal action is undertaken by the client, with our prior agreement, initial associated legal costs shall be met by us, provided the client requests such assistance within 90 days of the misadventure. Our aggregate costs in respect of this section shall not exceed £5,000 per booking form. In the event of a successful claim for costs against a third party or there being suitable insurance policies in force, costs incurred by Hotel Christiania shall be recoverable from the client. (v) The risk of skiing being adversely affected by weather conditions has to be accepted. Where transport is arranged to other resorts the costs will be paid locally by the client. Hotel Christiania shall not be liable for any loss, delay or costs connected with, or arising out of, adverse weather conditions, including blocked roads and lengthy airline delays. If, as a result of force majeure, you miss your return departure and extra accommodation is required, Hotel Christiania will not be responsible for this cost. We strongly recommend you take insurance which, subject to terms, may cover this. (vi) If, due to adverse weather conditions or other circumstances beyond our control, pre-booked ski packs, excursions or tours are not available, our liability is limited to a refund of monies paid for such services. (vii) No refunds are given for unused portions of the holiday, e.g. journeys, transfers, car hire, empty accommodation, unused ski packs, uneaten meals. No representative is authorised to make or promise refunds and no such promises will be accepted by Hotel Christiania. (viii) Where excursions or services such as ski lessons are provided by a company outside of Hotel Christiania, even where such excursions or services are sold through our representative or a supplier of Hotel Christiania, we will have no liability for these. We act as an agent for such services and would be happy to provide their conditions of booking on request.
(i) All clients undertake not to damage their accommodation, and to abide by local regulations (especially in relation to noise). Clients are liable for the cost of any damage or loss and Hotel Christiania shall be entitled to recover costs from the client if necessary before homebound transfer. The party leader shall be liable in the first instance for any claims against the party. Clients undertake not to harm the reputation of the Hotel Christiania, or cause offence to other clients or to representatives of Hotel Christiania. The holiday of any client in breach of this undertaking is liable to be terminated and Hotel Christiania shall have no further contractual obligations to that client. If in the opinion of any person in authority such as an aircraft captain, manager or senior Hotel Christiania employee you appear to be unfit to travel or likely to off end other passengers, we may terminate your holiday arrangements with us and our responsibility for your holiday ceases. In this case no refund or compensation will be paid.(ii) Clients are responsible at all times for their own personal documents, for their baggage, belongings and ski equipment whether hired or not.(iii) We will try to meet any special requests but cannot guarantee to do so. Please note that special requests do not form part of our contractual agreement and we will have no liability if they are not met.
(i) All travel arrangements including routings, aircraft type and arrival airports are not booked by the Hotel Christiania and you need to make your own flight, train or hire car bookings. Carriers and/or airports, port authorities and other competent authorities may make decisions which result in delays, changes of route and rescheduling. When this occurs we are not consulted and we cannot accept liability for such decisions. (ii) We reserve the right to make any necessary change to your travel arrangements including changing the means of transport in a force majeure situation in order for us to be able to meet our obligation to transport you to and from the resort or your UK departure airport. (iii) Please be aware that we are often not advised by scheduled airlines of delays to flights either internal or international. For clients travelling in the US or Canada on connecting flights please call the hotel Manager (details on your itinerary) to inform them of your revised travel details. (iv) Your journey may be subject to conditions of carriage and international conventions (such as the Warsaw convention). Please ask us or your travel agent if you require a copy of the conditions applicable to your journey. (v) A new Europe-wide law came into force into 2005 relating to denied boarding, delays and cancellations of flights granting new rights to passengers. In certain circumstances passengers have the right to cancel their flight and receive reimbursement of the cost of their flight from their airline. Full details will be publicised at EU airports and will be available from affected airlines. Please note that reimbursement of the cost of a flight that forms part of your holiday is the responsibility of your holiday airline and will not automatically entitle you to reimbursement of the cost of your holiday from us or your supplier if we are a booking agent. (vi) If the baggage allowance on your flight is exceeded there may be a charge for the excess or it may not be possible to load it on to the flight. The baggage allowance for scheduled flights is also shown on your flight tickets and the same rules apply. (vii) It is the responsibility of the owner to ensure that their property is taken from the point of arrival to the transfer vehicle and from the transfer vehicle to the accommodation and vice versa on departure. (vii) CAA regulations state that a child of 2 years or older (on the return date of travel) must have its own air seat and will otherwise be denied boarding by the airline. Children under 2 years (on the return date of travel) must sit on a parent’s lap and are not entitled to luggage allowance or catering on flights or seats on transfers unless these have been paid for. RESOLVING PROBLEMS We want your holiday to be as enjoyable as possible, but occasionally even the best laid plans can go wrong. In the unlikely event of there being something not to your liking whilst on holiday, we aim to resolve it as quickly and amicably as possible. (i) You must report it immediately to the relevant supplier of the services in question and to our hotel manager, thereby giving them the opportunity to remedy the problem. Part of this reporting procedure is that you complete a form in the Christiania in Les Gets so all parties are clear on the precise nature of the issues involved. It is an express condition of your Agreement that this simple procedure is followed. If you fail to follow this procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract. If you are still dissatisfied we ask that you write to us giving details of your complaint. We do not automatically follow up a report made in resort as in many cases these are resolved. (ii) We do not issue refunds in resort as we feel it is important that all the relevant information is gathered in fairness to all involved. Our hotel management are not authorised to promise or make payments or to vary the terms, conditions or information in the Hotel Christiania web site. (iii) If you are still dissatisfied please write to us within 28 days of your return quoting your booking reference and providing details of your dissatisfaction. We will acknowledge your letter and investigate the points raised and reply within 28 days. If this is not possible we will send you a letter advising you of our progress.
We reserve the right to increase or decrease the price of unsold holidays at any time and to correct omissions or errors. For these holidays supplements and discounts may not be as stated in this website. Current selling prices will be shown on our web site.
All descriptions in our website, or made orally or in writing are given in good faith based on information believed to be correct at the time. Our reservations staff will have the most up-to- date information and we will do our utmost to notify you of changes before your departure. Photographs of rooms represent the type of accommodation available but not all rooms will be the same shape, size or style. Please note that family rooms are not necessarily larger than the norm. Descriptions of apartments are a guide only, as all are individually owned and differ from one another. We take every possible care in writing our descriptions from architect’s plans and in trying to ensure that these projects are completed to schedule. Once notified you have the same options as a major change to your holiday and our liability will be limited to those detailed in the aforementioned section.